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What currencies does DafaGames support? We support the following currencies: USD, GBP, EUR, CNY, MYR, SGD and THB. What type of promotions do you offer? DafaGames offers regular bonuses like Welcome Bonus, Reload Bonus. We have the Best Hand and Bad Beat Bonus as well. What is more exciting, we offer special promotions from time to time, so make sure you check Dafagames website regularly! Can I play using Fun Money or Real Money? You may both play for Fun or Real Money. If you want to learn a game, DafaGames suggests that you better play in a fun mode for you to practice before jumping to the Real Money Play. How do I make a deposit to my account? Before making a deposit, the DafaGames software must be properly installed first. If you need the complete step-by-step instructions on downloading and installing DafaGames, please refer to our “Download” section. You will also need to open your real money account. After receiving your real-money username and password, you are then ready to make a deposit into your DafaGames Account.
Dafagames is please to inform you that we have various payment methods available for your convenience. Please refer to our Cashier page for more detailed information. How much can I deposit to my DafaGames balance? The following limits of deposits apply for each deposit method: Credit cards Bank Draft / Personal Check Wire transfer Deposits made by credit card take approximately 2-5 minutes to process and funds are made available in your casino account within this period. For Wire Transfer deposits, it usually takes 2 business days to arrive at our bank. As soon as our bank receives the transfer, please allow 24 hours to process it. Deposits via Bank Draft/Personal check take about a week to reach our offices and an additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal Check. Please remember that the first phase of a Bank Draft/ Personal Check deposit is dependent on regular world wide mail and varies depending on your location and/or other factors. How long does it take until I receive my withdrawal? Withdrawals vary depending on the withdrawal method and your VIP level. Any withdrawal amount in excess of your original deposit will be refunded to you via an alternative payment method. Please be advised that winnings can no longer be paid out by credit card. Processing of withdrawal requests vary depending on payment and the VIP level ranging from 5-7 days for services such as NETELLER and FirePay to 10 days for wire transfer and up to three weeks for checks. Withdrawal requests are considered "pending" until the management finishes their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request. Other than bank draft express, there are no charges for withdrawals. Bank drafts are sent to the billing address specified during account registration. If wire transfer is selected as the withdrawal method, you will be asked to provide your bank account details. The Transaction History screen from the Cashier section of the Casino software keeps track of the status of your withdrawal requests. Once a withdrawal is made, your request is waiting to be processed by our Finance Department. Generally no withdraw request will be processed before 4 business days of making the request so that you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play. As long as your withdrawal request appears in the Pending Withdrawal screen, you can cancel this request and return the requested amount back to your casino account. Usually, to verify the payment information given out by our players, we request that players send some documents to us to prevent fraudulent transactions and errors. We usually ask for the following:
We don’t ask for all of these documents from one player. We normally ask for the first three (3) but reserve the right to request for more documents when needed. How can I follow up financial transaction operations? The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests. Absolutely. DafaGames uses all available security measures today such as the latest Firewall technology and RSA encryption to make sure that confidential information remains 100% secure with us. Using your credit card at the DafaGames is even much safer than using it at your local department store. For more information, visit our Security section. How do I obtain more credits in Play for Fun mode? DafaGames offers the following bonuses to its players:
The amounts in Bonuses and Wagering Requirements vary depending on the Bonus and the Promotion. Please refer to our Promotions page for all the bonuses and promotions. What is NETELLER? NETELLER (http://www.neteller.com/) is an online money transfer service. You can open a NETELLER account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support NETELLER. After logging into your NETELLER account, follow the links on the main navigational bar at the top of the screen or use the Quick links located on the left of your screen to move to the desired section. Every process is explained in full detail in their respective sections. Becoming a Certified NETELLER member is a simple process which has many benefits. American residents need only to register and verify a bank account with NETELLER. International users may become Certified by faxing in a clear copy of their passport and both sides of a personal credit card. Once you become certified you will be entitled to all the benefits of certification. There is additional information on certification in your NETELLER account. NETELLER will debit and credit your account for two amounts less than one dollar at NETELLER’s expense after registering your bank account. When you find out these amounts from your bank statement, enter them in the NETELLER system and the account will be instantly certified. It is NETELLER policy to withdraw your funds using the same method as they were originally deposited. Therefore, if you deposited $20.00 by credit card, then you must withdraw $20.00 back to your credit card. Any subsequent amounts may be withdrawn using other methods. The bank issuing the credit card may decline it and you may call them to find out what is wrong with your card. If three invalid credit card attempts are made within one hour, your NETELLER account will be automatically closed and you will have to contact customer support to report it. In the navigational bar at the top of your NETELLER account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETELLER system. There are merchants who do not accept transfers 24 hours a day depending on their business hours. It is solely up to the merchant to accept or decline any funds to or from NETELLER. Transfers pending for a very long time must be brought to the attention of the merchant or cancel such transfer. DafaGames currently offer Asian games like Dou Di Zhu, 13 Card Poker and Big2. We are working on new games on a day-to-day basis. Players are automatically notified once new games are available. DafaGames is fully licensed in the Philippines and regulated by CEZA and First Cagayan. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at DafaGames web site, so that you can be sure that the games are fair and honest. To create a randomized outcome for our games, DafaGames is using a very sophisticated Random Number Generator (RNG) and odds for both real money and fun modes games created with this system. So you can be assured that no pattern is formed and all games are played fair. Chatting is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the 'Chat' button again. The DafaGames has a very unique COMP (Complimentary points) Points program called Dafa Gold Coins. All you have to do is wager at the DafaGames to earn Gold Coins. Gold Coins are earned while playing at ring games and tournaments. The Gold Coins you receive depends on how much rake is generated in each hand. These Gold Coins can be converted to real money that can be cashed out or played with. And that's not all, the more Gold Coins you accumulate---the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events. See our section on Dafa Gold Coins for a clearer explanation. When you chose a multiplayer table you automatically join a table with other players. The system automatically assigns you to a table where there is an empty seat. Due to several reasons beyond our control, internet connections may malfunction at times. Because of this, we have developed a sophisticated integrated abnormal disconnection handling mechanism to protect the players’ in such an event. You should not panic if you get disconnected from the Internet while you are in a middle of a game. You will be logged out after a certain period of inactivity if you are unable to reconnect to the DafaGames. If you get disconnected from the Internet, our system will play your hands for a few minutes. If you are not able to reconnect again after a few minutes, then you get logged out of the game. What do I do if I suddenly change my mind after placing a bet? How do I remove the bet? Our games offer a fixed betting amount, depending on the table that you join. Once you join a table, you cannot leave until the game is finished. You cannot anymore remove a bet once it has been placed. You are not allowed to join a table if your balance is below the betting limits. Where can I find complete detailed instructions on the various games? In the game software, you will find a HELP button containing a complete set of instructions and explanations of all the games available. You may also click on the Game Rules to view the rules for 13 Card Poker, Chudadi (Big 2) and Dou Di Zhu (Fight the Landlord). Players for real money mode must be at least 18 years of age or the age limit in your country whichever is higher while Fun mode players do not have age limitations. The Game History section shows a complete list of results of the previous rounds. If you have other questions, please contact our customer support staff. You can call or e-mail us any time, 24 hours a day, 7 days a week. In Order to play at the DafaGames you must first download our free software from the Download section. Downloading and storing the software to your PC makes the games run faster and more stable than playing in your own browser as all graphics and multimedia elements are already installed and only small packets of information are transferred between your computer and our servers. What's the name of the downloaded setup program? SetupPoker.exe No. Once you’ve downloaded and installed the software, just click on the shortcut in your desktop or start menu and you can start playing. . Double-click the icon of the downloaded program, SetupPoker.exe. The installation wizard will guide you through the entire installation process. - Windows 98, ME, 2000 or XP We are sorry but the Macintosh platform is currently not supported. AOL users can use the DafaGames software with AOL version 3.0 or later. It is possible that you are trying to enter the DEMO mode casino with a Real Money mode username and password or enter a Real Money mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and e-mail to
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and request your username and password. DafaGames operates on the same software as DafaPoker. You’re not getting the incorrect file. The Asian Games that DafaGames has can be found on the DafaPoker software.
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